Payment Information

Credit Cards

• We accept Visa, Mastercard Switch and Solo
• All card transactions take place on a secure server. We use SAGEPAY which is an independent card processing banking company. SAGEPAY uses 128-bit SSL certificate encryption technology which safeguards your personal information. We do not have access to your credit card details
• Once your order has been received, you will be emailed an order confirmation.
• Your goods will then be dispatched as soon as possible (usually within 24 hours depending on availability of stock)
• If we are out of stock or are unable to dispatch your goods within 48 hours, we will contact you. You will then have the option to either wait until we have the goods in stock or be refunded your money

Urbanrock Gift Vouchers

• Urbanrock gift vouchers can be exchanged for goods in all Urbanrock shops, but unfortunately are not redeemable online
• Gift vouchers may not be exchanged for cash
• No responsibility will be accepted for lost, stolen, or damaged Gift Vouchers and such Gift Vouchers shall not be refunded.
• To deface a Gift Voucher will render it invalid
• Urbanrock Gift Vouchers are only redeemable against full price items with the exception of sale items and special offers