All goods purchased through our website will be shipped from;

Urban Rock
The Westway Sports Centre
1 Crowthorne Road
London
W10 6RP

Tel: 020 8964 0185 (Open 12.00PM - 10.00PM Mon-Fri and 10.00AM - 7.00PM Sat-Sun)
Fax: 020 8964 9263

 
FREE POSTAGE FOR ALL ORDERS TO UK MAINLAND AND NORTHERN IRELAND

All deliveries should take from 1-5 working days.

If you do not receive your delivery within this time or have any other queries regarding deliveries please email orders@urbanrock.com or call us on: 020 8964 0185 (Open 12.00PM - 10.00PM Mon-Fri and 10.00AM - 7.00PM Sat-Sun).

 
For all International deliveries please email orders@urbanrock.com for a quote. International deliveries are sent by airmail.

Once you have received a shipping charge quote you can pay online by following the instructions below.

If you have already received a shipping quote from us please go to our website, place your order, and then click on our 'overseas shipping charge' section at the bottom of the 'products' menu on the left.

Click on the Royal Mail icon, and put the shipping charge amount (e.g for £10 charge put 10) in the quantity box and add this to your basket.

You can then pay as normal and we will send your order out.

If you have already ordered but need to pay a shipping charge please go to our website, and then click on our 'overseas shipping charge' section at the bottom of the 'products' menu on the left.

Click on the Royal Mail icon, and put the shipping charge amount (e.g for £10 charge put 10) in the quantity box and add this to your basket.

You can then pay as normal and we will send your order out.

All our international orders are sent out using a 'signed for' delivery service. This means someone will need to be at your delivery address to sign for the delivery. If a delivery is returned to us, you will be charged again for shipping.

All international deliveries usually take from about 5-7 working days.

 

Normal opening times:
2:00pm til 10:00pm Mon - Fri, 10:00am till 7:00pm Sat - Sun


Normal opening times:
12:00pm til 10:00pm Mon - Fri, 10:00am till 8:00pm Sat - Sun

 
We accept Visa, Mastercard Switch and Solo.

All card transactions take place on a secure server. We use PROTX which is an independent card processing banking company. PROTX uses 128-bit SSL certificate encryption technology which safeguards your personal information. We do not have access to your credit card details.

Once your order has been received, you will be emailed an order confirmation.

Your goods will then be dispatched as soon as possible (usually within 24 hours depending on availability of stock).

If we are out of stock or are unable to dispatch your goods within 48 hours, we will contact you. You will then have the option to either wait until we have the goods in stock or be refunded your money.

 
If for whatever reason, you are not happy with your purchase, please return it to us within 28 days of receipt in a new and unused condition, with the original packaging and receipts.

We will then either replace, or refund the cost of the items.

We highly recommend that you use a recorded delivery service as we cannot be held responsible for damage or loss of goods in transit. Any faulty goods will be replaced free of charge.

Our returns address is

Urban Rock
The Westway Sports Centre
1 Crowthorne Road
London
W10 6RP

Tel: 020 8964 0185

 
At urbanrock we spend a lot of time with our customers when fitting footwear. We feel it is very important to take time to get the right shoe, size and fit for your foot. For this reason, when buying footwear on our website, we strongly recommend that you have already tried on the shoes that you've selected and are confident that you are ordering the size you require.

 
When you shop using the Urban Rock website we do not automatically log any personal data. We will only store information about you to allow us to process any order requirements or if you register with us.

If at any time you would like to be taken off our mailing list please email: unsubscibe@urbanrock.com

The Information we collect will include,

- Your name
- Your address
- Contact telephone numbers
- Email address

Urban rock will not divulge any of your information to any third parties.

All information is collected lawfully and in accordance with the Data Protection Act 1998.

Cookies are used to monitor visits but not to store personal details.

 
If you have any queries regarding the above please do not hesitate to contact us.

 
We are always on the lookout for potential staff members. If you are an active climber with a keen interest in climbing gear and have the ability to genuinely converse with our customers then we would love to hear from you.

We employ our staff as full time, part time and weekend staff. Some of our part time staff work evening shifts and have other daytime jobs so we can be flexible if we feel you are the right person to work at urbanrock.

If you would like to talk to us about employment please email us at info@urbanrock.com with an up to date CV and covering letter.