Delivery Information

UK Delivery Information

  • All goods purchased through our website will be shipped from;
    Unit 8, Hamilton Business Park
    Stirling Way
    WD6 2FR
    Tel: 020 8207 5206 (Open 9.00am to 5.00pm Mon-Fri)
  • Please Note: There are no facilities for customer personal collections at this address. Please do not attempt to collect an order as you will be turned away which may cause offence. There is no shop front or customer service facility available at our warehouse
  • Free Postage on all orders over £30 to UK Mainland and Northern Ireland
  • For all orders under £30, our delivery cost is £2.99
  • Shipping costs for certain items that are very large or heavy may differ from those shown. If so we will contact the you before we process your order to ask for the extra postage costs
  • All deliveries should normally take from 1-5 working days. If a delay is expected for some reason we will try to contact you to let you know the likely time and check how you would like to proceed.
  • The majority of our orders are sent out using UKMail. This means someone will need to be at your delivery address to sign for the delivery. If a delivery is returned to us, you may be charged again for shipping. Smaller items are normally sent out using a standard Royal Mail service.
  • If you do not receive your delivery within this time or have any other queries regarding deliveries please email
  • We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate
  • We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions
  • We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed
  • If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time
  • If you would prefer to talk to one of us our warehouse is open Mon To Fri 9.30am to 4.30pm please call 0208 207 5206

International Orders

  • All our international orders are sent out using a 'signed for' delivery service. This means someone will need to be at your delivery address to sign for the delivery. If a delivery is returned to us, you will be charged again for the cost of shipping
  • All payments are to be made in GB pounds Stirling. All prices include UK VAT where applicable and will be shown on your receipt
  • All international deliveries usually take from about 5-7 working days
  • Please be aware though, that not everything we sell is eligible for international delivery. If we are unable to deliver to where you are we will contact you immediately
  • Important Delivery Information: Some heavier or larger items such as bouldering mats, mountain boots, climbing ropes and clip sticks may incur extra shipping costs. If this is the case you will be contacted and asked whether you would like to pay the additional costs or cancel your order. If you are unsure or have any questions about this please contact us before you place your order
  • Deliveries to Norway: If you are ordering from Norway, and the weight of your order is over 2kg, you may be asked for your PID number, and there may be an extra postage charge to pay.
  • Any returned items will be refunded. You will be notified as soon as the refund has been processed. If would like an exchange, you will need to place a new order.
  • Please note: If your country is not listed below, please email us for a shipping quote.

International Delivery Costs

Urbanrock International Delivery Costs
Country Order Total Less Than £50 Order Total £50 to £120 Order Total £120 +
Austria £10 £15 £25
Australia* £20 £35 £45
Belgium £10 £15 free
Bulgaria £15 £20 £30
Canada* £20 £35 £45
Canary Islands £15 £20 £30
Corsica £10 £15 free
Czech Republic £10 £15 £25
Denmark £10 £15 free
Estonia £20 £30 £40
Finland £10 £15 £25
France £10 £15 free
Germany £10 £15 free
Gibraltar £15 £20 £30
Greece £10 £15 £25
Guernsey £10 £15 free
Hong Kong* £20 £35 £45
Hungary £10 £15 £25
Ireland £10 £15 free
Italy £10 £15 free
Japan* £20 £35 £45
Jersey £10 £15 free
Latvia £20 £30 £40
Lithuania £10 £15 £25
Luxembourg £10 £15 free
Malta £20 £30 £40
Monaco £10 £15 free
Netherlands £10 £15 free
New Zealand* £20 £35 £45
Norway £10 £15 £25
Poland £10 £15 £25
Portugal £10 £15 free
Romania £20 £30 £40
San Marino £10 £15 £25
Singapore* £20 £35 £45
Slovakia £10 £15 £25
Slovenia £10 £15 £25
Spain £10 £15 free
Sweden £10 £15 £25
Switzerland £10 £15 £25
Turkey £20 £30 £40
United Kingdom Free Free Free
U.S.A* £20 £35 £45

* Items Excluded From International Delivery

  • Please Note: We are currently unable to ship bouldering mats, mountain boots, climbing ropes and clip sticks to Australia, New Zealand, Canada, USA, Hong Kong, Japan and Singapore.
  • Some other items or orders may not be able to be shipped internationally, normally due to weight and size. If this is the case, you will be contacted as soon as possible and your order will be cancelled.

Customs and VAT

  • All prices include UK Value Added Tax (VAT) which is currently 20%
  • Our website does not currently support VAT free orders. If you are ordering from a country which is VAT exempt (most countries outside of the EU) please order as normal and pay the full price as shown on our website. We will refund the VAT amount automatically against your card once your goods have been dispatched. This will be confirmed by email.
  • Products delivered to some destinations, especially outside the EU, may be subject to taxes, fees, levies or other charges, due to local legislation. Any additional charges incurred, including import duty, formal customs entry, taxes, levies and other charges will have to be paid by the recipient of the goods.
  • If you're ordering products to be delivered somewhere else please make sure that the recipient is aware and that they will be responsible for paying any extra. We are sorry but we have no control over these charges, so we're unable to offer any assistance on these processes. Please check the import charges applicable in any country before ordering products to be delivered there.
  • If your country is not listed please put your country name after the city name.
  • Deliveries to Norway: If you are ordering from Norway, and the weight of your order is over 2kg, you may be asked for your PID number, and there may be an extra postage charge to pay.

Special Delivery Information

  • You or the receiver of a shipment may give special instructions to us (by means of a the Urbanrock website or any other medium) to deliver the shipment to another location/person (being for example a neighbour and/or neighbouring address)
  • Our furnishing of any delivery receipt upon which is listed the alternative person and/or delivery location shall constitute proof of delivery of the shipment
  • We shall not be liable for any loss or damage in any way as a result of our performance of special delivery instructions
  • You shall indemnify us and hold us harmless from and against all claims, costs, liability and expenses (including reasonable lawyers fees and expenses) arising by reason of loss or damage to any shipments as a result of providing this special delivery instructions service